One of our ISO programs that helps us identify and resolve current and potential customer problems is our Corrective and Preventative Action procedure.
This process actually applies to all areas of the organization and provides a basis for continual improvement.
A customer complaint or suggestion that would result in an improvement or correct a deficiency is entered into our Request for Action (RFA) database. From there, a root cause analysis may be done to determine and fix the problem at the source so that there will be no re-occurrence of the same or similar problems.
Our Corrective and Preventative Action program has resulted in many product and process improvements that add up to make us the most customer responsive company in the traffic safety industry.
No one else has a corrective action plan quite like ours!!
