{"id":2720,"date":"2014-05-12T17:59:32","date_gmt":"2014-05-12T17:59:32","guid":{"rendered":"\/?p=2720"},"modified":"2014-11-29T15:15:56","modified_gmt":"2014-11-29T20:15:56","slug":"customer-satisfaction-ratings-continue-to-climb","status":"publish","type":"post","link":"https:\/\/solartechnology.com\/staging\/2014\/05\/customer-satisfaction-ratings-continue-to-climb\/","title":{"rendered":"Customer Satisfaction Ratings Continue to Climb"},"content":{"rendered":"<p>Solar Technology continuously checks to see what you think, by looking at the <strong>Customer Satisfaction Survey<\/strong> responses for parts and repair customers. Then we compare them to previous years results. We\u2019re mighty happy with the 2013 numbers.<\/p>\n<p>In 2013, we increased the combined \u201cExcellent\u201d and \u201cVery Good\u201d ratings to above 95% in all categories, as opposed to 2012\u2019s low to mid-90\u2019s ratings.<br \/>\n<a href=\"https:\/\/solartechnology.com\/wp-content\/uploads\/2013-customer-satisfaction-survey-results.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3094\" src=\"https:\/\/solartechnology.com\/wp-content\/uploads\/2013-customer-satisfaction-survey-results.png\" alt=\"2013 Customer Satisfaction Survey Results\" width=\"550\" height=\"144\" srcset=\"https:\/\/solartechnology.com\/staging\/wp-content\/uploads\/2013-customer-satisfaction-survey-results.png 550w, https:\/\/solartechnology.com\/staging\/wp-content\/uploads\/2013-customer-satisfaction-survey-results-300x78.png 300w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/><\/a><\/p>\n<h2>Here&#8217;s how 2013 rated:<\/h2>\n<p><a href=\"https:\/\/solartechnology.com\/wp-content\/uploads\/2013-customer-satisfaction-survey-rates.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-3096\" src=\"https:\/\/solartechnology.com\/wp-content\/uploads\/2013-customer-satisfaction-survey-rates.jpg\" alt=\"2013 Customer Satisfaction Survey Rates\" width=\"550\" height=\"290\" srcset=\"https:\/\/solartechnology.com\/staging\/wp-content\/uploads\/2013-customer-satisfaction-survey-rates.jpg 550w, https:\/\/solartechnology.com\/staging\/wp-content\/uploads\/2013-customer-satisfaction-survey-rates-300x158.jpg 300w\" sizes=\"auto, (max-width: 550px) 100vw, 550px\" \/><\/a>As an ISO certified manufacturer, we are dedicated to continuous improvement in all areas, but Customer Satisfaction is one of the harder areas to evaluate. We send 20-40 surveys per month; one to everyone who calls in a part order or service request. We tabulate the results and use the data to refine our customers\u2019 service procedures.<\/p>\n<p>Thank you for your feedback, and for your on-going help in our continuous improvement process. Call us\u2026 We\u2019re happy to help anytime!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Solar Technology continuously checks to see what you think, by looking at the Customer Satisfaction Survey responses for parts and repair customers. Then we compare them to previous years results. We\u2019re mighty happy with the 2013 numbers. In 2013, we increased the combined \u201cExcellent\u201d and \u201cVery Good\u201d ratings to above 95% in all categories, as [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_uag_custom_page_level_css":"","_swt_meta_header_display":false,"_swt_meta_footer_display":false,"_swt_meta_site_title_display":false,"_swt_meta_sticky_header":false,"_swt_meta_transparent_header":false,"footnotes":""},"categories":[3],"tags":[],"class_list":["post-2720","post","type-post","status-publish","format-standard","hentry","category-company-news"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"Heidi","author_link":"https:\/\/solartechnology.com\/staging\/author\/solar-technology-2\/"},"uagb_comment_info":0,"uagb_excerpt":"Solar Technology continuously checks to see what you think, by looking at the Customer Satisfaction Survey responses for parts and repair customers. Then we compare them to previous years results. We\u2019re mighty happy with the 2013 numbers. In 2013, we increased the combined \u201cExcellent\u201d and \u201cVery Good\u201d ratings to above 95% in all categories, as&hellip;","_links":{"self":[{"href":"https:\/\/solartechnology.com\/staging\/wp-json\/wp\/v2\/posts\/2720","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/solartechnology.com\/staging\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/solartechnology.com\/staging\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/solartechnology.com\/staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/solartechnology.com\/staging\/wp-json\/wp\/v2\/comments?post=2720"}],"version-history":[{"count":0,"href":"https:\/\/solartechnology.com\/staging\/wp-json\/wp\/v2\/posts\/2720\/revisions"}],"wp:attachment":[{"href":"https:\/\/solartechnology.com\/staging\/wp-json\/wp\/v2\/media?parent=2720"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/solartechnology.com\/staging\/wp-json\/wp\/v2\/categories?post=2720"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/solartechnology.com\/staging\/wp-json\/wp\/v2\/tags?post=2720"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}