We recently tabulated the results of our 3^rd Quarter Parts and Repairs Survey and, as we hoped, we had some great comments and a few suggestions… thank you for both! Its great to hear that you are happy with the Parts and Repair processes – and equally valuable to hear what improvements we might make.

You can read the comments on the Customer Support pages.

We also drew the name of one survey responder to award a Starbuck coffee card, and the winner is Dawn Baldwin from Williams County EMA. Congratulations, Dawn! Her entry included this wonderful quote:

“The instruction on the phone were very helpful; the printed instructions on troubleshooting were very easy to follow; the repair and return was made within the week. EXCELLENT SERVICE!”

Note: the winner’s name is selected randomly and does not need to have a comment, but we were particularly pleased that we can share Dawn’s comments – in full – here. Quotes used on the website are usually edited for length.

Again, our thanks to everyone who took the time to respond to our survey. And Happy Caffeinating to Dawn!