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Parts Ordering
Warranty Parts
Solar Technology has a 5 Year Warranty, and has since 2009. It may cover the replacement of the component you need. By giving us your equipment’s serial number, we’ll be able to tell you what’s covered.
Parts Ordering: 610-391-8602
To start the process of ordering a part, begin with a calling, filling out a form, or emailing to the SolarTech Support Team.
When contacting us, please include your unit’s serial number — the last 6 digits of the VIN number stamped on the metal plate attached to the frame. This number will tell us the make, model, repair history and parts inventory for this unit.
Step 1: Call 610-391-8602, fill out this form or email techsupport@solartechnology.com
Ask for the Support Team and explain what part you need and give the tech your serial number. You can describe the part or send a cell phone photo. Occasionally, our technician may send you a parts diagram to confirm which part is needed.
Our technician will ask for a shipping address. If your company has multiple locations, let us know which address where the part should be sent.
Step 2: Confirm the cost.
SolarTech will give you a quote for the part – often during the initial phone conversation. If the part is not covered by our warranty, the quote will be sent by email or fax.
- New customers will be asked to pay by credit card.
- Existing customers may choose to send a Purchase Order or use a credit card.
Step 3: The part is shipped to you.
If you have any further questions, call back and refer to the Service ID number on the packing slip.
Call our Support Team anytime you have a question. We’d love to help.